Protect
Trust & safety
Open cases41 high severity
Median response38 mintarget < 1h on high
Safe-House hosts865 certifications pending
Report rate0.21% ▼of stays · 30d
All severities
High & critical
Medium
Low
| Case | Severity | Subject | Reported by | Age | Assigned | |
|---|---|---|---|---|---|---|
| TS-1042 safety · listing condition |
High | Listing "Downtown bunk room" · auto-paused | Guest (stay #8226) | 3h | Brent M. | |
| TS-1041 off-platform payment |
Medium | Host R. Vance · 2 prior flags | Message auto-screen | 9h | — | |
| TS-1040 review integrity |
Low | 3 reviews, same device fingerprint | Anomaly detector | 1d | J. Cole | |
| TS-1039 photo mismatch |
Low | Listing "Sunny garage suite" | Guest (stay #8199) | 2d | J. Cole |
TS-1042 · Downtown bunk room
HighReport"Exit door blocked, smoke alarm missing"
Auto-actions takenlisting paused · 2 upcoming stays notified
Guestrehoused via Safe-House network, cost covered
Host history2 prior flags · trust 3.1
Reinstate — report not substantiated
Keep paused — require safety inspection
Delist + suspend host…
🕊️ Safe-House program
Certified hosts for guests leaving unsafe situations: alias-only identity, neutral emails, no visible history, hotline-partner referrals.
Certified hosts86 · 3 markets
Placements · 30d14 · median 3.1h to placement
Certifications pending5 — background check + training
DW
Dana W. — certification review
Training ✓ · background ✓ · property walkthrough ✓
🔒
Safe-House placements never appear in activity feeds, exports, or this dashboard's drill-downs — aggregate counts only.
Review integrity · 30d
Double-blind pairs released1,20498.2% within 14 days
Flagged by anomaly detector96 cleared · 3 under review
Removed for violations2both: retaliation after dispute